EMS Update

Posted on October 7th, 2019

As member of the Governing Body and Chiefs of the various Emergency Services, the number one priority is the care and safety of our residents.  Over the course of this year, there have been several instances in which the coverage and response times of the emergency squad caused great concern to the Governing Body, Police and Fire Departments and the residents of Riverside Township.  After conversations with the Delran Emergency Squad Administrators and careful review, consultation and consideration, the Township Committee decided that it was in the best interest of both the residents of Riverside and the Delran Emergency Squad to terminate the service agreement.  It is imperative to note, however, that this decision is in no way a reflection of the care provided or the capabilities of the Delran Emergency Squad staff.  Rather it is the belief that the Delran Emergency Squad is best equipped, at this time, to service Riverside Township and its residents in a Mutual Aid capacity.


As a result, the Township Committee has entered into an agreement with the Palmyra Ambulance Association (PAA) to provide Emergency Medical Services, a copy of which can be found at the link below.  We understand that residents may have questions regarding the agreement, so below are pertinent facts:


  • The PAA shall at a minimum provide staffing for one (1) primary Basic Life Support licensed units 24 hours a day, 7 days a week, 365 days a year, including all holidays. This unit shall respond to all calls for service within the Township of Riverside and mutual aid calls pursuant to mutual aid agreements, when available. DES will remain a mutual aid partner.


  • The PAA shall supply a licensed ambulance unit that meets all federal, state and local standards for licensure.  Additionally, PAA shall be permitted to use, at the authorization and direction of the Township, the following vehicles owned by the Township: a 2011 Mercedes Ambulance (identified as vehicle #2392) and will be re-numbered as Ambulance #8096. This Ambulance will respond when in service from the Riverside Fire Department, located at 4 W. Scott Street in Riverside.


  • The PAA shall comply with all State and Federal Laws related to billing, including any regulation imposed by the Department of Health or related Medicare/Medicaid. Uninsured consumers shall be provided charity or compassionate care or similar options to offset costs associated with services provided. All billing and collection efforts, expenses and liabilities associated therewith are the responsibility of the PAA. The Township is not responsible for any deficiencies suffered by the PAA for uncollected amounts from billing. Furthermore, it is the intent of the PAA, to seek service reimbursement, only from insurance revenues collected, for Township “Residents”.  This means that “Qualified Residents” would not be personally billed for insurance co-payments, deductibles, rejected claims, for unpaid balances and if they are uninsured. Non-Township Residents’ insurance providers will also be billed, but unlike Township “Resident’s”, nonresidents may be personally responsible for EMS service reimbursement balances not paid for by their insurance carriers.  In other words, the PAA will continue its “soft billing” practices.


  • It is its goal of the PAA to have an ambulance on scene to priority one calls within 8 minutes and 59 seconds 90% of the time as per national standard. These times are a guideline and the PAA will continuously work to improve or exceed the standard call response times in accordance with industry safety standards and agency operating guidelines. The PAA shall maintain documentation reflecting call response time exceeding eight (8) minutes 59 seconds for all priority one calls. All such data shall be included in the monthly report to the Township. Call response times shall be in accordance with industry safety standards and agency operating guidelines.


Should anyone have any questions or concerns regarding the matter, please contact either Meghan Jack, Township Administrator at 856-461-1460 x4 / mjack@riversidetwp.org or Chief William Eliason at 856-461-8820 x1 / weliason@riversidepolicenj.org


Thank you.


Riverside Township Committee

Chief William Eliason

Chief Dan Norman


EMS Contract Riverside-PAA